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INSURANCE
OVERSEAS DELIVERY
GST
AUSTRALIAN DOLLARS
REFUNDS
PRIVATE INFORMATION
TERMS AND CONDITIONS
WHEN WILL IT BE DELIVERED?
TO PURCHASE AN ITEM
Q: INSURANCE
CAN I GET MY ITEM INSURED?
A:
Yes - this must be noted on your comments section at checkout. This will be added to your invoice. We highly recommend that you use Insurance as we do not accept responsibility for any loss or damage due to Australia Post. We make every effort to make sure your items are safe from damage when they leave here. We make sure that all items are packed so that they can not be broken in transit.
Q: OVERSEAS DELIVERY
CAN YOU POST OUTSIDE OF AUSTRALIA?
A:
Yes we can, and are more than happy to. Please go through the checkout and click on pick up so you are not charged a delivery fee, I will then amend your invoice with actually costs of delivery. We do not charge you more than what the actual cost to your destination is. This will take 24 hrs to get price for you.
Q: GST
DO I HAVE TO PAY GST?
A:
YES. GST is already included in all our prices. Please understand that we have to charge you gst on all items we sell. GST is 10%.
Q: AUSTRALIAN DOLLARS
WHAT CURRENCY ARE YOUR PRICES IN?
A:
Our Prices are all in Australian Dollars. Please use currency converter if you require amount in a different currency.
Q: REFUNDS
WHAT IF I DONT LIKE SOMETHING I BOUGHT OR ITS BROKEN?
A:
We do make sure that every item is checked before it is posted to you and therefore do not offer refunds. However, we will replace any item that is found to be defective with an identical item, provided that we are notified of the defect within two days of delivery to you. We have record of the dates that an item is posted and allow 10 working days for delivery to any place in Australia. After the two days we will no longer be responsible for any defects found. Please inspect your items upon receipt. If we do not have one in stock we will offer store credit or give a full refund of the item including Postage.
Please make sure you choose carefully as we do not give refunds or return items that have been chosen incorrectly.
Any breakages of products due to misuse will not be replaced. We are happy for you to post back the item (at your expense) and we can send it back to the manufacturer but we can not guarantee that they will replace the item if they believe it was from misuse.
Q: PRIVATE INFORMATION
WHAT DO YOU DO WITH MY DETAILS?
A:
Little Lush has an on-going commitment to responsibly manage and treat with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and we limit the collection and use of this information to maintaining a superior level of service to our customers. We will never send you unsolicited emails.
Q: TERMS AND CONDITIONS
WHAT ARE YOUR TERMS AND CONDITIONS?
A:
All prices quoted are in Australian Dollars and include GST.
Payment is required within 3 days of your order being placed, failure to pay will result in your order being cancelled.
Payments can be made through direct deposit to our Australian bank account, or securely via Pay Pal by credit card. We also are happy to accept cash on pick up if you are on the Gold Coast or Money Order.
Lay by is available on purchases over $100; please email us via the contact us page to inquire. We have strict rules on Lay Bys.
We of course validate all manufacturer warranties; contact us if an item you have purchased is faulty in any way. All items are checked prior to departure and are all in working order. Please make sure you contact us within 2 days of receiving your item if there is a problem.
We post within Australia by the 2nd business day after payment is received.
Q: WHEN WILL IT BE DELIVERED?
DELIVERY OF AN ITEM
A:
Delivery will be made within 2 days of receiving payment in bank account. Delivery can take between 4-14 days to reach you - depending on where you are.
We usually use Australia Pre-paid Satchels for all our postage, please make sure you let us know if you would like us to post registered as this is an additional fee.
Q: TO PURCHASE AN ITEM
HOW DO I MAKE A PURCHASE?
A:
Step 1:
Browse the items you are interested in and add them to the cart using the add to cart button, remembering to add quantity and or style and colour.
Step 2:
View the items in your Cart at the end of your viewing. Modify anything by adding or subtracting to the cart.
Step 3:
Follow the directions given as you go through to checkout
Step 4:
Please make sure you add any special notes for delivery if required. We use Australia Post for all postage and purchase pre-paid satchels. We cannot be held accountable for any lost parcels but will do our best to help track them down. We are more than happy to send parcels as Registered Post at your added cost - please ask for this if you require it.
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